Public Health Contact Tracing
Qualitative Research Studies
Tier 1 Technical Support
Quantitative Research Studies
Rapid response - we galvanize our team and technical resources to effectively stand up a project and manage large volume call needs.
Speed of training - our experienced agents can train and respond to project needs quickly.
Skilled agents - Ability to respond to populations around highly sensitive topics and difficult to handle interactions.
Call flow - We pull together the call or operations flow quickly – FAQs, responses, tools, tracking dispositions, reporting, error tracking, data management, process of continuous improvement
Multi-lingual capability - Our staff provide multi-language capabilities in English, Spanish, Mandarin, Cantonese, Vietnamese and Korean.