Contact Center Services

Public Health Contact Tracing 

  • Establish and manage a public health contact tracing operation – COVID-19 

Qualitative Research Studies 

  • Focus groups and in-depth interviews.  Recruitment, follow-up. 

Tier 1 Technical Support 

  • Reliable, customized support that serves client needs for a broad set of Tier 1 support and guidance (i.e., site or account access, password reset, configurations, escalations to Tier 2 support and more). 

Patient/Client Scheduling 

  • Recruiting and scheduling for public health and client studies 

Quantitative Research Studies 

  • Outreach, telephone surveys,  

Hotline Services 

  • Hotline staffing and operations for government and business 

 

 

Why The Henne Group 

 

Rapid response - we galvanize our team and technical resources to effectively stand up a project and manage large volume call needs. 

Speed of training - our experienced agents can train and respond to project needs quickly. 

Skilled agents - Ability to respond to populations around highly sensitive topics and difficult to handle interactions. 

Call flow - We pull together the call or operations flow quickly – FAQs, responses, tools, tracking dispositions, reporting, error tracking, data management, process of continuous improvement 

Multi-lingual capability - Our staff provide multi-language capabilities in English, Spanish, Mandarin, Cantonese, Vietnamese and Korean. 

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