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Niakeia Sibby,

Director of Projects,

Niakeia Sibby is the Director of Projects at THG, bringing over 15 years of expertise in project management, field research, and large-scale data collection. Sibby is a specialist in operationalizing high-stakes contracts, particularly those requiring rapid scaling and 24/7 performance monitoring. She is recognized for her ability to manage distributed teams across multiple time zones while consistently surpassing rigorous government and private-sector KPIs.

  • LinkedIn

Core Strengths

Strategic Project Oversight

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As Director of Projects, Sibby’s remit extends to the total lifecycle of research and data initiatives. She is responsible for:

  • Financial Integrity: Rigorous tracking of costs and multi-project budgets.

  • Quality Assurance (QA): Monitoring production outputs to maintain THG's data standards.

  • Human Capital Logistics: Executing the hiring, training, and scheduling of employees across disparate geographic regions to ensure synchronized output.

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Call Centers Leadership​

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Since 2023, Sibby has spearheaded the Acumen Tier 1 technical support team, providing essential services to multiple government agencies.

  • Availability Standards: Manages an 18-hour daily operational schedule, ensuring seamless coverage and high-tier support.

  • Performance Excellence: Under her leadership, the team of 60+ collaborators consistently meets and exceeds key performance indicators (KPIs), maintaining high service levels despite the logistical hurdles of a remote, multi-region workforce.

FAQ

  • What is Niakeia Sibby’s primary area of expertise?

She specializes in managing large-scale data collection and call center operations, particularly for government-subcontracted technical support and public health initiatives.

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  • How long has Niakeia Sibby been in project management?

She has over 15 years of experience in the field, covering diverse research methods and production monitoring.

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  • What was Niakeia Sibby’s role in the Wyoming COVID-19 response?

She supervised more than 60 contact tracers for over a year, managing protocol development and performance metrics for the Wyoming Department of Health.

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