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Research Participant Retention
Recruitment is acquisition, but participant retention throughout research projects is the secret to the quality and viability of insights. To minimize participant churn, a pre-session logistics layer is necessary. The Henne Group streamlines research’s technical, legal, consent, rescheduling, and human layers so studies survive the friction of the real world.
Pre-session. The technical layer.
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Platform Validation: We don't just send a video meeting link. We contact the participant beforehand to test their audio, video, and connection stability.
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Consent Stewardship: We ensure all NDAs, consent forms, and privacy releases are signed, filed, and verified before the researcher joins. No legal bottlenecks.
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The Buffer Call: For high-value subjects (like Doctors or rare disease patients), we call 15 minutes early to "warm up" the tech and the person, so they enter the main session calm and ready.
Research and
Clinical Trial Follow-ups
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Confirmation Loops: Not just one email, but a multi-layered cadence (text, call, email) to ensure the patient remembers the appointment 24 hours and 1 hour prior.
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Rescheduling Stewardship: If a patient has a health flare-up (common in our therapeutic areas), we handle the reshuffle immediately so the study timeline doesn't break.
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Incentive Closure: Ensuring the patient gets paid immediately after the session. This is vital for maintaining our reputation and trust for future studies.
The Systemic Risks of Standard Research
Why standard scheduling is no longer sufficient for the modern R&D landscape.
Recruitment Friction Tax on Innovation
Industry data suggests that nearly 30% of participants drop out of trials or longitudinal studies. The Systemic Impact: This isn't just a scheduling error; it is an "Attrition Tax." Every dropout forces a recruitment restart, delaying data maturity and pushing your timeline closer to the "Policy Cliff." We view retention as revenue protection. By stabilizing the participant's journey through Retention Logistics, we protect the ROI of your entire recruitment spend.
Compromised Data Crisis
Stressed participants produce compromised data. If they spend the first 10 minutes dealing with audio issues or anxiety over consent forms, their focus shifts from the interview to logistics. This leads to shorter answers and less nuanced insights. Our pre-session treatment alleviates logistical stress, ensuring participants are calm, focused, and ready to provide valuable evidence.
Complimentary Services
The Henne Group also provides dedicated support to a fuller range of participant engagement.
Patient Scheduling
Worried about exceeding overhead expenditure? Outsourcing professional scheduling with seamless connections to your systems is both economic and effective.
