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Government Outsourcing

Deliver exceptional citizen experiences and build stronger public trust with our tailored public-sector market research and call center outsourcing solutions.

Government Call Center & 
Market Research Services

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Insights for Decision-making

Improving governance, enhancing public services, and ensuring taxpayer resources are used effectively do not happen in a vacuum. When the complex decision-making process of public agencies requires a finger on the pulse, market research offers a myriad of tools to harness the necessary insights.

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Call Center Support Services

Driven by the need to enhance citizen services while managing costs and operational complexities efficiently, outsourcing the deployment and management of incoming call centers is an affordable and practical option.

Transform Governance with Data-Driven Insights

Challenges

Solutions

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Benefits

  • Budgetary constraints and limited resources often hinder comprehensive research initiatives.

  • Engaging special and sometimes hard-to-reach populations requires expertise in individualized approaches.

  • Maintaining data security and confidentiality is paramount to protect sensitive information and maintain public trust.

  • Cost-effective research solutions can be tailored to specific needs and constraints.

  • We offer extensive experience in reaching various communities that ensure representative research findings.

  • Our strict adherence to ethical guidelines and data security protocols protects sensitive information.

  • Gain a deeper understanding of public needs, opinions, and behaviors to inform policy development and program design.

  • Measure the impact of initiatives and identify areas for improvement through robust program evaluation.

  • Develop targeted communication strategies that resonate with many audiences.

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HUBZone Certified

An Advantage for Our Government Partners

  • Fulfilling Federal Mandates: Contracting with THG helps government agencies meet their required goal of allocating a portion of their contracts to HUBZone-certified businesses.

  • Streamlined Procurement: The HUBZone certification allows for easier contracting through exclusive set-asides and direct, non-competitive awards.

  • Price Evaluation Preference: THG's status provides a significant competitive edge in open bids, as its proposals can be considered as if they were priced 10% lower.

  • Supporting Local Economies: Partnering with THG contributes to the broader government initiative of stimulating economic growth and creating jobs in economically disadvantaged areas.

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GSA Multiple Award Schedule (MAS) Contract Holder

Contract number: 47QRAA25D00C1

Current SINs

541910: Marketing Research & Public Opinion

541990: All Other Professional, Scientific, and Technical Services

Benefits for Government Agencies

  • Simplified Acquisition: Bypass complex and lengthy procurement cycles. Our contract features pre-negotiated pricing, terms, and conditions, reducing administrative burdens.

  • Trusted Expertise: As a GSA-approved vendor, you can be confident in our ability to deliver high-quality, actionable insights for complex challenges in public health, policy, and healthcare.

  • Meet Contracting Goals: Efficiently direct contracts to an SBA Certified HUBZone and Small Business to help meet your agency's specific procurement targets.

  • Direct Access: Easily find and order our services through the GSA Advantage!® online portal.​

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Elevating Citizen Engagement Through Responsive Contact Centers

Ensuring consistent compassionate and efficient service, accessibility and responsiveness 24/7 for critical services demands a highly trained, flexible and scalable approach.

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The Henne Group: A Partner in Public Service

THG is more than just a vendor; we're a partner

dedicated to supporting the public sector.

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