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Niakeia Sibby,
Director of Operations and Project Management

With over 15 years of experience in research, operations, and project management, Niakeia leads THG’s operational strategy and project execution. She oversees cross-functional teams, complex research initiatives, quality assurance, resource planning, and process improvement, ensuring projects are delivered efficiently, on time, and to the highest standards.

  • LinkedIn

Core Strengths

Strategic Project Oversight

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As Director of Projects, Sibby’s remit extends to the total lifecycle of research and data initiatives. She is responsible for:

  • Financial Integrity: Rigorous tracking of costs and multi-project budgets.

  • Quality Assurance (QA): Monitoring production outputs to maintain THG's data standards.

  • Human Capital Logistics: Executing the hiring, training, and scheduling of employees across disparate geographic regions to ensure synchronized output.

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Call Centers Leadership​

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Since 2023, Sibby has spearheaded the Acumen Tier 1 technical support team, providing essential services to multiple government agencies.

  • Availability Standards: Manages an 18-hour daily operational schedule, ensuring seamless coverage and high-tier support.

  • Performance Excellence: Under her leadership, the team of 60+ collaborators consistently meets and exceeds key performance indicators (KPIs), maintaining high service levels despite the logistical hurdles of a remote, multi-region workforce.

FAQ

  • What is Niakeia Sibby’s primary area of expertise?

She specializes in managing large-scale data collection and call center operations, particularly for government-subcontracted technical support and public health initiatives.

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  • How long has Niakeia Sibby been in project management?

She has over 15 years of experience in the field, covering diverse research methods and production monitoring.

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  • What was Niakeia Sibby’s role in the Wyoming COVID-19 response?

She supervised more than 60 contact tracers for over a year, managing protocol development and performance metrics for the Wyoming Department of Health.

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